If there’s something on your mind regarding our products, then this is the right place to come for the answers. We’ll be periodically adding to and updating this page, so please check back often if you don’t currently find the answer to your question. Or feel free to drop us a note and we’ll do our best to answer it for you directly.

About Shinkafa

Where can I purchase Shinkafa products?

Exclusively through our website.

What is the Shinkafa philosophy?

We believe that superior, safe and effective hair and body care products can be delivered without the use of harmful chemicals. Do no harm.

What is not in Shinkafa’s products?

Sulfates, Hydroquinone, Parabens, Phthalates, and Formaldehyde – to name just a few.

Where is Shinkafa manufactured?

Shinkafa products are proudly manufactured exclusively in the United States of America.

There are other companies out there like Shinkafa. What makes you different?

We’re dedicated to healthy, hydrated and hair of all textures and styles, and healthy, hydrated, smooth and skin of all hues and tones by using the best and effective active ingredients that nature has to offer, without harmful chemicals. We started out trying to solve dry, itchy and problems skin and difficult to  manage hair in one part of the world, only to realize in our research and testing that we are one human race and that our skin and hair problems are shared across oceans and languages. Healthy hair and skin without harmful chemicals is what sets us apart.

Some of your ingredients seem like chemicals. That’s a little confusing. What does it mean for your products to be “chemical-free”?

There is an almost chemical compositon to anything including water. We strive to formulate our products without harmful chemicals, sulfates or parabens. Our active ingredients are either natural or derived from nature for the superior, luxury, effective daily care for the hair and skin without harmful chemicals.

What kind of natural ingredients are in your products?

Just about all our ingredients are superior natural ingredients or derived from nature. Most notable are flower oils like rose oil, fruit oils like melon fruit oil, nut oils and butters like mongongo oil, avocado oil, jojoba oil, tamanu seed oil, shea butter, emu oil, safflower seed oil, honey, charcoal, allantoin, rhassoul clay, sea kelp, milks and vitamins, and so many other wonderful and naturally powerful ingredients.

Do you test your products on animals?

No. Period. All our products are tested on humans only.

I have nut allergies. Do any of your products contain nuts?

Yes, some of our butters like shea butter come from the nut of the African shea tree and our mongongo oil is derived from the fruit of the manketti tree in Africa.

What’s the average shelf life of your products?

Face Masque must be used up within 30 days of being opened. All other products will remain active for months after opening. It is best to replace them every three months if not used up.

Why should I choose a natural-based product?

We believe that nature offers superior, more effective and luxury ingredients for our skin, hair and our planet. We must also be mindful not to deplete without putting back to nature.

How do I find about any job openings with Shinkafa?

Just email us at [email protected] and let us know what you’re looking for. If we have any openings up your alley, we’ll let you know.

Purchasing

Can I request a product catalog?

No. We provide as much information as possible on our website. However, we’ll be happy to answer any questions you have. Please drop us a line at [email protected] and we’ll be sure to respond promptly to you.

If I have to return a product, how do I return it and where do I need to send it?

Please contact us via email to process any returns. Thank you.

Can I request samples for an upcoming event?

Drop us a line and we’ll determine if the event is in keeping with our core philosophy to do no harm.

Shinkafa Body

What does the Stretch mark and Blemish cream do?

It uses a unique formulation to reduce, fade the appearance of scars, deal with stretch marks, raccoon eyes, spots and blemishes. You should notice a difference within one two weeks of continuous use. Although some have reported results in fading of scars within a few days of use. It is uniquely effective against stretch mark from teenage growth spurts and fresher scaring. Thus, it is ideal to use right after your operative scar has healed.

What is unique about Shinkafa’s face masque?

The Shinkafa Face Masque is unique. The active ingredients are unique. It is highly effective against acne within 5 applications and deals a knock-out punch to acne. It is highly effective in removing impurities from the skin and firming up the face, detoxing the face, smoothening bumpy face and dealing with the effects of frequent and prolonged make-up use. If you are using our face masque for acne, please incorporate our blemish cream to deal with any residual scaring and face protector mousse if you wear makeup, to maintain the effectiveness achieved, and shield your face from the ravages of make-up additives. It is also important that if you are an acne sufferer that you use our body wash or charcoal body wash and hydrate with our body cream and body oil.

Why the face mousse?

Our unique face protectant primer mousse is a breathable water-based barrier that ensures long lasting shin-free makeup. It promotes collagen synthesis and tissue repair due to the unique ingredients we used.  It is a primer applied to the face before makeup to protect the face from the ravages of makeup and to make your makeup stay longer shine-free. For those that use makeup daily for work or other reasons, this is a must.

Do you use perfume alcohol in any of your skin products?

No. We only use essential oils for our signature fragrance blends. We do not use parabens, sulfates, phthalates, formeldahyde or artificial colorants.

What makes your body wash a better alternative to mainstream alternatives?

It is formulated as a creamy, emollient, and super hydrating wash that will remove impurities but also leaves the skin healthy, with a silky, soft, radiant glow. It does not contain parabens, sulfates or artificial colorants. It is particularly desirable for dry, sensitive and problem skin. We have the charcoal body wash that is particularly useful to those with active lifestyle, combo skin,  very oily skin, bumpy and problem skin and those who also require a good cleansing with good nourishing hydration.

What’s the difference between the body cream with natural toning and the body cream with natural SPF?

Both will moisturize your skin and help with problem skin, and both have natural sun protection. However, the toning body cream will help even out uneven pigmentation and uneven patch complexion. And the SPF body cream, obviously, protects your skin from the sun’s harmful rays, while giving you superior hydration and skin softness.

What’s the difference between the regular body oil and the body oil with natural toning?

Both give superior hydration, moisture, elasticity to the skin. They also, have natural sun protection ingredients. The toning body oil in addition, deal with uneven pigmentation and uneven complexion. We have found our body oil to be very effective on those with itchy, sensitive, dry or scaly skin.

What’s the difference between the face masque, face protector mousse, and the stretch mark & blemish cream?

The face masque and face protector mousse both protect your pores from unwanted impurities, but the face masque deals with acne, impurities and firms up the face while the protector mousse protects your skin from the additives in make-up. The stretch mark cream deals with the appearance of scars, stretch marks, spots and blemishes.

Shinkafa Hair

How can different hair types benefit from your products?

For tightly coiled, curly, wavy, or even kinky hair that is difficult to manage: use our 4-step Kit every nine weeks. We recommend that at a minimum you use our leave-in conditioner and hair polish for your daily styling. To maintain, strengthen and fortify your hair, please use our deep conditioning creme and protein keratin hair masque every two weeks. For your daily regimen we recommend our anti-frizz detangling shampoo with biotin or the charcoal version, follow immediately with our anti-frizz conditioner and finish with our leave-in conditioner and hair polish together. For daily styling with our leave-in conditioner and hair polish, a little goes a long way. Your reward is weightless, soft, smooth, shiny, bouncy, healthy hair and manageable hair.

For wavy hair: Use our anti-frizz detangling shampoo and anti-frizz conditioner for your daily regimen. Finish with our leave-in conditioner, together with our hair polish. A little goes a long way.

For dull dry hair: perk up with our Hair Masque bi-weekly. Rebuild with our deep conditioner. We recommend that at a minimum you use our leave-in conditioner and hair polish for your daily styling. To hydrate, strengthen and fortify your hair, please use our deep conditioning creme and protein keratin hair masque every two weeks. For your daily regimen we recommend our anti-frizz detangling shampoo with biotin or the charcoal version, follow immediately with our anti-frizz conditioner and finish with our leave-in conditioner and hair polish together. For daily styling with our leave-in conditioner and hair polish, a little goes a long way. Your reward is weightless, soft, smooth, shiny, bouncy, healthy hair and manageable hair. A little goes a long way.

For braided hair: use our our detangling shampoo and anti-frizz conditioner for your daily regimen. Finish with our hair polish. A little goes a long way.

For color-treated hair: Use our protein keratin hair masque during your coloring process as a protein filler and color aid, to enhance your hair color’s absorption, fortify, reconstruct, strengthen and condition the hair.

For normal hair: Use our shampoo and anti-frizz conditioner for your daily regimen. Finish with our leave-in conditioner, together with our hair polish. A little goes a long way. You will love how healthy, soft and bouncy your hair will become weightlessly.

What is the hair masque for?

It immediately repairs, reconstructs and nourishes damaged, dry, brittle hair using active proteins. It strengthens the hair and promotes hair growth. It is a color aid and protein filler for those that color their hair.

Can I use your keratin treatment relaxer kit if I color my hair?

Yes, our kit is great for people that color their hair. However, since the kit requires a lot of washing when being applied, it is best to use the kit before you color or retouch your hair color. You can do it on the same day, just that the kit has to come first.

Why is keratin important for my hair?

Keratin is a major component of the hair structure. Your hair needs its healthy keratin component to be healthy, strong, resilient, and beautiful. Modern hair practices tend to rob your hair of its keratin structure, which is why we’ve crafted products specifically designed to infuse your hair with this vital component of the hair.

Why is biotin important for my hair?

Biotin is crucial for maintaining healthy hair, which partially explains why hair loss is one of the symptoms of biotin deficiency. Eating foods and using hair products rich with biotin is essential for anyone who wants a healthy mane.

What makes your shampoo or shampoo with charcoal a better alternative to mainstream options?

Both our shampoos are very detangling, nourishing, hydrating and restorative with growth peptides and biotin, just to name a few. Neither has parabens, sulfates or artificial colorants. They do not leave any residue or buildup and they cleanse the hair without stripping the hair of nutrients. You will see results almost immediately. Our Charcoal Shampoo in addition detoxifies the hair while giving the hair its much needed nourishment and hydration, while allowing the hair follicles free to allow a stronger hair growth.

What’s the difference between your hair masque and hair polish finishing serum?

Both make your hair more vibrant and promote growth, but there some differences. Our hair masques grow, soften, fortify, repair and reconstruct the hair, while the finishing serum protects it from sun and heat, aids in styling, adds sheen and detangles the hair weightlessly. The serum is left in the hair as a styling aid. The masque (mask) must be completely washed out of the hair.

What’s the difference between your hair masque with black color and without color?

Both our hair masques grow, soften, fortify, repair and reconstruct the hair. Most use and should use the one without color, especially, as a protein filler and color aid. There are those that like the IB color with their hair masque and we have made that accommodation and also added a strong washing ingredient to the one with IB color. The color is temporary. Some use it in place of their color. It was not formulated for that.

What’s the difference between your anti-frizz conditioner, deep conditioning crème, and leave-in conditioner?

They are all conditioners with sun and heat protection. Each one aids with hair hydration, reconstruction, fortification, growth, sheen, softness, and health of the hair. The leave-in conditioner should be used daily with the hair polish as a stylying aid, after shampooing. The anti-frizz conditioner is most suited for daily use and those with frizzy hair, to detangle and de-frizz, condition, right after shampooing. The deep conditioner should be used every two weeks for deep hair reconstruction and for damaged, problem, color-treated or processed hair. The deep conditioner should be combined with the hair masque every two weeks for hair that is severely damaged.

4-Step Kit

Is the 4 Step Keratin Relaxer Kit actually a relaxer?

Yes and No. It is a keratin treatment smoothing process for all hair types, especially for frizzy, curly, wavy, tangled, difficult to manage hair. It is not usual alkali relaxer, texlaxer or texturizer. It does not hurt or burn. Its step one is to wash the hair. You can’t do with the normal relaxer. Its step 2 is where heat is used to apply keratin cream, which is the active ingredient. Everything else is washing and conditioning. It de-frizzes the hair and elongates your curls, allowing you to alternate between smooth, soft, bouncy and sleek hair styles. It will elongate your curls but will not make your hair straight. However, you can achieve straight hair that lasts long by using a blow dryer and flat iron, after applying the Shinkafa Keratin Kit. It strengthens the hair structure, while eliminating frizz as curls are expanded. It can be used by all hair types. A typical relaxer works by breaking and permanently distorting the disulfide bonds in hair, similar to the permanent waving process. The Shinkafa Keratin 4-Step Kit, on the other hand, works by expanding or loosening the curls of the hair for manageable and versatile hair styling, while maintaining the integrity of the disulfide bonds.

The process should take about 45 minutes at home.

After using the kit, you must maintain your hair with shampoos and conditioners that do not have sulfates or parabens. Maintain the hair daily by applying Shinkafa’s Hair Polish Finishing Serum and Shinkafa’s Protein Keratin Leave-in Conditioner as your hair cream. Wash with Shinkafa’s Anti-Frizz Detangling Keratin Shampoo or our Shinkafa’s Anti-Frizz Detangling Keratin Shampoo with Charcoal and condition immediately with Shinkafa’s Anti-Frizz Conditioner. Finish with our leave-in conditioner and hair polish.

THE PHOTOGRAPHS OF THE PROCESS ON OUR PAGE ARE OF ACTUAL RESULTS FROM OUR KIT.

Does it hurt the scalp like the relaxer?

No. This is not the normal alkali based relaxer where you will need some petroleum jelly to protect the scalp and hair line from burns. There is no burning of the scalp. Your hair is not damaged during the process but strengthened.

Do you have to do it monthly like a relaxer?

No, we recommend once every eight to nine weeks, depending on how quickly your hair grows. If it grows quickly, you may need to retouch every 6 weeks.

Does it break my hair?

No, it expands and elongates your curls allowing you versatile styling. If you use our Shinkafa Keratin treatment kit or any other keratin treatment, it is important that you do not use products that contain sulfates. Shinkafa products are made without sulfates, parabens or harmful chemicals. Here are some products that you may find useful: we recommend that at a minimum you use our leave-in conditioner and hair polish for your daily styling. To maintain, strengthen and fortify your hair, please use our deep conditioning creme and protein keratin hair masque every two weeks. For your daily regimen we recommend our anti-frizz detangling shampoo with biotin or the charcoal version, follow immediately with our anti-frizz conditioner and finish with our leave-in conditioner and hair polish together. For daily styling with our leave-in conditioner and hair polish, a little goes a long way. Your reward is weightless, soft, smooth, shiny, bouncy, healthy hair and manageable hair without frizz.

Do I need to use petroleum jelly to protect my scalp?

No. There is no burning or pain involved with using the Kit.

Is it good for natural hair?

Yes. Our founder’s hair is natural and she uses it every 3 months. She is also able to style her hair as if it is “permed.”

Who is the Kit ideal for?

Women, men and children who have difficulty managing curly hair, frizzy hair, kinky hair, wavy or tangled hair, or hair that is generally unmanageable, difficult and painful to tame on a daily basis. The Kit elongates those curls, maintaining the integrity of the hair structure and allows for versatile styling. When we started on this journey, we set out to help the very tightly packed hair coils that cannot be combed without some help, however, as we began to test the market, we found the need extended to all hair types where there is frizz, excessively unmanageable wavy and curly hair and pain in handling hair on a daily basis. You do not lose your curls or waves, you just get elongated, smoother and more manageable bouncy, soft, curls and waves without frizz.

Do I have to go to the salon to apply?

No, it is designed for home use. The process should take about 45 minutes at home. If you prefer, your hair professional may also apply it for you.

Don’t see your question? Drop us a note and we’ll do our best to help you out.

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